Christal Schanes

SERVICE AGREEMENT

Between BXD USA · and · CHRISTALine Studios

PARTIES TO THIS AGREEMENT

SERVICE PROVIDER

Daphane Handy

BXD USA

5865 Ridgeway Center Pkwy, Memphis, TN 38120

(hereinafter "Service Provider")

CLIENT

Christal Schanes

CHRISTALine Studios

537A North Trade Street, Winston-Salem, NC

27103

(hereinafter "Client")

This Website Design & Development Service Agreement (the "Agreement") is entered into as of the

date of last signature below, by and between the parties identified above. This Agreement sets forth

the complete terms and conditions under which the Service Provider will deliver website design and

development services to the Client.

1. SCOPE OF SERVICES

The Service Provider agrees to design and develop a fully custom professional website for

CHRISTALine Studios (the "Project"). The scope of work includes the following deliverables:

• Custom website design rooted in the CHRISTALine brand identity — colors, typography, and

brand tone

• Full site architecture including: Home, Custom Wigs, Salon & Scalp Spa, Wellness Center,

Entertainment/Film Services, About Christal, WIGwell, Book Now, Shop, and Learn

• Above-the-fold hero section leading with Christal's Emmy Award credential and core brand

statement

• 'As Seen On' media bar featuring: Saturday Night Live (NBC), The Tonight Show, Killers of the

Flower Moon, and Emmy Award seal

• Service-specific landing pages optimized for search engine visibility and client conversion

• Integrated online booking system encompassing all services: salon, custom wig consultations,

wellness, and educational classes

• Online Education Platform (MasterClass-style): professionally designed course pages, video

lesson delivery, student enrollment system, progress tracking, and certificate of completion —

enabling international access to Christal's expertise

• Multi-currency international payment support for online course enrollment

• E-commerce shop for retail products: FEATHERlight Wigs, apothecary blends, and wig care

products

• Client portfolio and photo gallery: wig artistry, client transformations, and film/TV production

work

• Mobile-responsive design optimized for all devices

• Google Business Profile integration and foundational SEO setup

• Media and Press Kit page with downloadable assets and press coverage

• Contact forms and FAQ sections for each major service category

Any work requested outside the scope defined above shall constitute additional services and will

require a written change order agreed upon by both parties prior to commencement.

2. PROJECT TIMELINE

The Service Provider will perform an on-site content creation sprint at CHRISTALine Studios from

March 24 through March 27. All on-site deliverables — including photography, video content, and

the completed content calendar — will be handed off to the Client by March 28. The full website

project will be completed in a commercially reasonable timeframe following the on-site sprint,

contingent upon the Client providing timely feedback, approvals, and any required materials.

Delays caused by the Client's failure to provide requested materials, content approvals, or feedback

within five (5) business days of request may result in a corresponding extension of the project

timeline, at no fault of the Service Provider.

3. PAYMENT TERMS

TOTAL PROJECT FEE: $2,500.00 USD

Payment Terms:

• Full Payment — $2,500.00 (100%): Due in full upon execution of this Agreement. Work

will not commence until payment is received and confirmed.

All payments shall be made in United States Dollars (USD). Invoices not paid within seven (7) days

of their due date shall accrue a late fee of 1.5% per month on the outstanding balance. The Service

Provider reserves the right to pause all work until any overdue balances are resolved.

As the full project fee is collected upfront, it is non-refundable once work has commenced, as it

compensates the Service Provider for time reserved, preliminary work, and resources allocated to

this Project. Refund eligibility prior to commencement of work is addressed in Section 7

(Termination).

4. REVISIONS & SCOPE LIMITS

The total project fee includes two (2) rounds of revisions to the website design and development. A

"revision round" is defined as a consolidated set of feedback and change requests submitted by the

Client in a single communication, following a deliverable review.

Each additional revision round requested beyond the two (2) included will be billed at $150.00 per

round, invoiced separately and payable prior to implementation. The Service Provider will notify the

Client in writing before any additional revision charges are incurred.

Revisions are limited to adjustments within the agreed-upon scope. Requests that constitute new

features, structural changes to the site architecture, or additions beyond the original scope will be

treated as change orders and quoted separately.

5. INTELLECTUAL PROPERTY & OWNERSHIP

Upon receipt of final payment in full, the Client (CHRISTALine Studios / Christal Schanes) shall own

all rights, title, and interest in and to the final delivered website, including all custom design

elements, written content created by the Service Provider specifically for this Project, and visual

assets created during the on-site content sprint.

The Service Provider retains the right to display the completed website in its portfolio, case studies,

and promotional materials, and to reference CHRISTALine Studios as a client, unless the Client

submits a written request to the contrary within thirty (30) days of project completion.

Any third-party assets incorporated into the website — including licensed fonts, stock imagery,

plugins, or software — are subject to their respective third-party license terms. The Service Provider

will notify the Client of any such licenses and their limitations.

Prior to final payment, all work product remains the property of the Service Provider. No rights are

transferred until the final balance is paid in full.

6. CONFIDENTIALITY

Both parties agree to keep confidential all non-public information shared during the course of this

engagement, including but not limited to business strategies, financial information, client data,

proprietary processes, creative concepts, and any materials marked as confidential (collectively,

"Confidential Information").

Neither party shall disclose the other's Confidential Information to any third party without prior written

consent, and each party agrees to use the Confidential Information solely for the purposes of

performing obligations under this Agreement.

This confidentiality obligation shall survive the termination or expiration of this Agreement for a

period of two (2) years. These obligations do not apply to information that is: (a) already publicly

known through no breach of this Agreement; (b) independently developed without reference to the

Confidential Information; or (c) required to be disclosed by law or court order, provided the disclosing

party gives prompt written notice to the other party.

7. TERMINATION

Either party may terminate this Agreement upon fourteen (14) days written notice to the other party.

In the event of termination:

• If termination is initiated by the Client after work has commenced, the full project fee

($2,500.00) is non-refundable, as it compensates the Service Provider for time reserved and

work completed. If termination is initiated before any work has commenced, the Client may

request a refund within forty-eight (48) hours of payment, subject to the Service Provider's

written approval.

• If termination is initiated by the Service Provider without cause, the Service Provider shall

refund any amounts paid by the Client beyond the value of work actually completed, calculated

on a pro-rata basis of the total project fee.

• Upon termination, the Service Provider shall deliver to the Client all completed work product to

date, in its then-current state, provided all outstanding amounts owed have been paid in full.

Either part